Looking forward to working with you – Ms Janette Dines, new Student Identifiers Registrar
On 5 April 2019 the Minister for Small and Family Business, Skills and Vocational Education, Senator Michaela Cash announced the appointment of Ms Janette Dines as the new Student Identifiers Registrar. In making the appointment, Minister Cash noted that Ms Dines has a long career in a variety of senior public sector roles and a depth of experience in managing diverse stakeholder relationships. Minister Cash thanked the outgoing Registrar, Mr Jason Coutts for his leadership of the USI since its launch in 2015.
Ms Dines commenced on 15 April 2019. We will feature a profile on Ms Dines in our June bulletin.
USI Contact Centre is operational in Adelaide
The May 2018 USI Bulletin included an article on the relocation of the USI Office to Adelaide in support of the Government’s decentralisation agenda to promote economic activity in Australia’s regions.
As part of the staged transition, the USI Contact Centre began operations in Adelaide on Monday 15 April 2019. The Canberra USI Contact Centre will continue to operate to maintain continuity of service delivery as our Adelaide operators complete their training. They’re off to a great start and looking forward to helping RTOs and students with their enquiries.
USI Transcript – Enquiries from students
The number of enquiries from students who want their recently completed qualification added to their transcript are increasing. It is important to inform your students that the USI transcript information depends on the timing of RTO reporting and that their qualification will not appear immediately upon completion.
Students are also asking why their Statements of Attainment are not available to download from their USI account. The USI Office has some helpful student resources explaining what they can expect to see on their USI Transcript, including:
- The student webpage on ‘Transcript/Training Records’ on the USI website, which includes a link to an example of a USI Transcript and a selection of FAQs
- The ‘Your USI Transcript’ fact sheet
- ‘When will my training appear on my USI Transcript?’ fact sheet
- The ‘How to view and download my USI Transcript’ video
Please provide these resources to your students or link to them from your website.