Implementing robust quality assurance measures focused on compliant assessment practices will result in increasing the quality of assessment and ultimately student and industry outcomes for your RTO.
Validation of assessor judgements:
All RTO’s must undertake validation of assessment practices and judgements to comply with Clause 1.9 – 1.11 of the SRTOs 2015. ASQA’s defines validation as the quality review of the assessment process. Therefore, it is conducted after assessment has been completed. Validation involves checking that the assessment tool/s produce/s valid, reliable, sufficient, current and authentic evidence to enable reasonable judgements to be made as to whether the requirements of the training package or VET accredited courses are met. It includes reviewing a statistically valid sample of the assessments and making recommendations for future improvements to the assessment tool, process and/or outcomes and acting upon such recommendations. According to ASQA validation helps ensure that your RTO’s training and assessment practices are relevant to the needs of industry.
In validating a qualification on scope, RTO’s are required to validate the assessment practices and judgements from a sample of the units of competency within that qualification. At least two units of competency should be sampled when validating a qualification as suggested by ASQA. You may expand the number of units to validate at any time during the validation process, particularly when validation outcomes indicate that assessment judgments are not valid.
Moderation is a quality control process aimed at bringing assessment judgements into alignment as defined by ASQA. Moderation is generally conducted before the finalisation of student results as it ensures the same decisions are applied to all assessment results within the same unit of competency. Your may consider implementing a process within your RTO of moderating all assessments conducted for high risk delivery areas such as programs delivered by third parties for example.
Student file audits:
Another way to ensure assessors are being consistent in their assessment practices is to implement routine student file audits to compliment validation activities and target courses of on-going concern or high risk. The focus of these audits should be on common issues or known areas of concern such as:
- Ensuring assessors use correct and approved versions of assessment tools
- Verifying that all assessment tasks have been completed by learners
- Confirming that assessors are keeping accurate and complete student records
- Checking that your assessors are marking in line with benchmark answers and marking guides and issuing correct results
Systematic and planned checks of completed student assessments is an effective method in monitoring your RTO’s continuing compliance with the SRTOs 2015.
Targeted training and development for assessors:
The outcomes of your validation, moderation and student file audits should provide reliable data and a good indication of systemic issues relating to your assessors practices. From those findings you can determine what professional development needs those assessors may have and develop a targeted approach to providing suitable training and development to build their capacity. For example, your RPL assessors may need some additional coaching or mentoring in RPL processes, collection of sufficient RPL evidence and recording their judgements appropriately.