People don’t do what you expect; they do what you inspect!
Quality checking processes can provide early indicators of problems and ensure your RTO delivers products and services that meet customers’ needs and expectations..
If you do not have a process in place to review your RTO’s courses at least annually and analyse data from enrolments; surveys; feedback; complaints and validation you are not effectively monitoring the quality of your training and assessment. RTOs should ensure they retain evidence of reviewing training and assessment strategies and practices and an effective way of doing this is to include trainers and assessors in the process. You may determine in your checks that you are performing well and don’t need to make any significant changes to processes and this is fine so long as you can provide evidence of having undertaken such a review. However, in most cases RTOs will find something that needs improving and this is perfectly normal and expected.
Your RTO should have strategies in place to monitor and evaluate training and assessment strategies and practices. This could include internal audits, quality reviews and health checks. Ideally you should have a plan and schedule that identifies when you are going to carry out these activities so you can resource it appropriately. The outcomes of your checks will inform you as to what improvements and changes you need to make to RTO processes. Ensure you include a focus on high risk areas such as third party arrangements so you regularly monitor the quality and compliance of these services being provided by your partners.
RTOs should implement processes that ensure reviews at regular intervals of strategies for training and assessment so as to reflect changes in industry technology and techniques, legislation, and the training package itself. Your RTO should also update strategies when resources change e.g. staff so as to ensure they reflect current practice. It is important to ensure you maintain comprehensive records of your reviews and updates so you can evidence systematic improvements made to processes within your organisation.