Feature Article: Four key pieces of advice for RTO managers

Being a leader in a rapidly changing industry such as the VET sector is not easy. Here are some hints to help you manage successfully…


Effective leadership requires a lot of self-discipline, boundaries and empathy. Favour personal relationships over processes. One of the biggest mistakes leaders can make is failing to network with other managers within their organisation or wider industry. Your peers represent a valuable knowledge resource and support system. The RTO world is relatively small and who you develop work relationships with will benefit your career in the VET sector in the long run. 

Managing your team:

It’s critical as a manager to set clear goals for your team members whether you are managing trainers/assessors or administration staff or a combination of both. In doing so give your workers flexibility, autonomy and control over how they perform their work. As a manager, it’s important to show trust in your employees. Evaluate staff on their performance and outputs, not the number of hours they spend in the office. 

Managing your resources:

RTO managers need to be skilled at managing resources effectively and efficiently particularly when it comes to staff. Planning is critical when it comes to being efficient. Effective resource management is achieved by having appropriate plans in place such as timetables and schedules. Part of your planning process should be identifying and implementing efficiencies particularly where you can use technology or automate tasks. 

Communicate effectively:

Different staff have different ways of working, preferences for communication, environmental needs, feedback styles and unique attitudes towards their jobs. Therefore, not one person or role will need the same type of managing. Often times, the people you manage have more to teach you than you have to teach them.  Now more than ever authenticity and accountability in the workplace is valued over appearances and hollow promises. Staff expect genuine, trustworthy interactions with their managers not those based on pretence or attempts to hide imperfections.




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